Webinars

Watch the recordings of PSC’s past webinars below:

Managing the New Risk Environment for Facility Management- https://attendee.gotowebinar.com/recording/8670715065755261187

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Featured Speaker: Colette Temmink, Co-chair of the IFMA IT Community
She is a renowned author and speaker on PropTech, AI, and ESG, holding prestigious affiliations including CRE®, CPM, MCR, SLCR, and CFM.

This session explores how facility managers can foster resilience by educating, empowering, and aligning interests across the ecosystem—specifically regarding evolving regulations, climate impacts, and the integration of artificial intelligence.
Colette will walk through a strategic framework for risk management, highlighting:
● A Process for Both Environments: How to implement risk management strategies for both physical and digital landscapes.
● The Changing Face of Risk: Understanding how risks are evolving and identifying potential future actions for facilities.
● Practical Resilience: Strategies for identifying, assessing, and mitigating risks while maintaining operational efficiency.
● The Impact of AI: Why artificial intelligence and digitization are becoming hubs of both momentum and disruption for public FM leadership.
This is more than a case study; it’s a roadmap. Whether you’re a chapter leader, associate member, or government FM, you’ll walk away with practical steps for:
● Process-driven risk management for both physical and digital environments
● Assessing the changing landscape of risk and identifying potential future actions
● Identifying, assessing, and mitigating risks while maintaining efficiency and resilience.
Colette will also share candid lessons regarding operational disruptions (such as over-reliance on automated systems) and the ethical considerations of AI in decision-making.

Practical AI for Public Sector: Turning Visual Data into Action, Accountability, and Risk Prevention-https://attendee.gotowebinar.com/recording/3667459968696828416

Facility managers, public works leaders, housing authorities, and city/campus operations teams are being asked to do more with less: aging infrastructure, shrinking budgets, rising expectations, and constant scrutiny. The cost of waiting for someone to report a problem — a leak, a safety hazard, a pothole, an overheated panel — is getting higher every year. This session shows how AI can help you get ahead of that risk.

In this live IFMA Public Sector Council webinar, Billy Holder, CFM, CEO of Project Aidra, will walk through real-world examples of how public sector teams are using AI-driven visual inspection to capture asset condition, generate objective reporting, and act before issues turn into liability.

This session is part of the IFMA Public Sector Council’s ongoing education series focused on real, usable practices for government, higher ed, healthcare, defense, and public infrastructure teams.

Roofs & Walls, Zero Leaks: Drone & Thermal Methods for Safer, Smarter Inspections- https://attendee.gotowebinar.com/recording/7539935522902789464

Roof and exterior wall assemblies serve as critical barriers against water intrusion, which remains one of the most significant sources of costly building damage. Even minor penetrations or improperly installed joints can create pathways for leaks, resulting in long-term structural and financial consequences.
This practical session demystifies modern inspection approaches, demonstrating how drones and thermography reveal hidden defects, reduce risk, and inform both short-term fixes and long-term capital planning—without requiring personnel to set foot on the roof.
Key Takeaways
1. Safety first: ~80% of roof falls are fatal—inspection quality doesn’t require leaving the ground.
2. Regular roof and facade inspections are essential to understand the actual condition.
3. How drones with thermal imaging provide a potentially better alternative to traditional inspections.
Presenter
Tom Ethen has performed a vast number of roof and facade inspections across diverse facility types. With a building science education, Tom brings a practical, evidence-based approach to diagnosing envelope issues, translating aerial and thermal data into clear, actionable maintenance and capital plans.

Bridging the Gap: Facilities & IT — Partnering for Secure, Efficient Operations- https://attendee.gotowebinar.com/recording/1906033543047794178

Facility Managers, are you getting the most out of your IT partnerships?
In today’s public sector, Facilities Managers (FMs) must work more closely than ever with IT teams – but too often, gaps in understanding lead to missed opportunities, security blind spots, and operational headaches.
Join us for an essential webinar designed to help public sector FMs build stronger connections with IT, secure their built environments, and ensure smooth, efficient operations.
Featured Expert Panel:
Geoff Williams, Principal, GDW Facility Management Consulting — Renowned global FM strategist, IFMA board member, and thought leader on cybersecurity and digital transformation.
Michael Balla, Director of Public Facilities and Maintenance, City of Rocky River, OH — Proven municipal facilities leader and incoming IFMA Northern Ohio Chapter President.
Allan Jaffe, VP Technology, Top Speed Data — 40+ year veteran in communications, dedicated to solving complex business challenges with technology.
Moderated by:
Paul Head, Director of Public Sector, Nuvolo — Seasoned executive driving operational excellence and digital transformation in real estate and facility management

Procurement at the Crossroads: Workforce Disruption and the Rise of AI- https://attendee.gotowebinar.com/recording/2953407428170289408

Join us for an exclusive webinar addressing “Procurement at a Crossroads,” hosted by IFMA Public Sector Council. Public procurement is currently facing significant challenges. Demographic shifts, an aging workforce, and talent shortages threaten to disrupt project delivery across various sectors, including higher education and construction. Simultaneously, artificial intelligence is rapidly transforming the ways we issue Requests for Proposals (RFPs), evaluate submissions, and select suppliers. The future is not just approaching—it is already here. This session serves as a crucial wake-up call regarding two converging forces that are disrupting public procurement. Learn how to prepare your team for the future by embracing technology, addressing workforce gaps, and evolving your supplier evaluation practices in an AI-driven world.

Dr. Jake Smithwick is an associate professor at UNC Charlotte specializing in facility operations, O&M benchmarking, and workforce development. He has supported over $15 billion in procured services for government and public institutions, developed benchmarking tools used across 200,000+ buildings, and conducted field inspections on nearly 2,000 roofing systems nationwide. He has been the lead researcher on many of IFMA’s research products, including the Operations and Maintenance Benchmarking Reports, FM Salary and Compensation, Insights into the Personalities of Facility Managers, the Facility Manager’s Guide to Procuring Technology, Space Planning Benchmarks, and many others. A U.S. Air Force Reserve veteran, Jake also serves as Director of Education for the Center for Procurement Excellence.

Why Government Agencies are Turning to Advance Workplace Tech-https://attendee.gotowebinar.com/recording/4873021683944927063

Speakers: Andrew Butterworth & Robert Norin
A workplace can be as dynamic and complex as the people who inhabit it. Like people, office buildings are designed to breathe, circulate water and energy and protect themselves against threats. They even have a brain – the facility manager – that monitors processes, addresses problems and responds to changing conditions to keep them secure and functional. Up until a few years ago, these brains had their hands full just making sure the lights stayed on, the toilets flushed, and the climate control worked. Much of their day-to-day work was taken up reacting to emergent issues in ways that, by today’s standards, would be considered manual and inefficient. But workplace management technology has enabled facility managers to do much more. Sensors, advanced workplace management systems and artificial intelligence (AI) now allow FMs to operate facilities as if they really were living things, leveraging data to focus resources and attention just where they’re needed, when – and in some cases even before – they’re needed. As that workplace management technology has evolved, so too has our perception of the workplace. No longer seen as just a box where people go to work, today’s smart office buildings can help employees be happier, healthier and more productive. FMs can even shape and operate facilities in ways that address environmental, social and governance (ESG) issues affecting the world outside their walls

FM Tools for Managing Operational Risk- https://attendee.gotowebinar.com/recording/4779548900693229914

Join us for an exclusive webinar addressing “FM Tools for Managing Operational Risk,” hosted by IFMA Public Sector Council. Led by Gordon Rogers, AIA, DBIA, CFM, Program Director at Kitchell working with the California Judicial Council, this session will explore the three pivotal steps to managing risk: Minimize, Mitigate, and Manage. Discover actionable strategies tailored for public sector professionals looking to enhance safety, efficiency, and readiness in their operations.

Top Trends in the Future of Work for Government Agencies- https://attendee.gotowebinar.com/recording/973365089936075610

Many federal, state and local government entities are struggling to find the right strategy of hybrid work and where employees want to work with an abundance of unused or underutilized office space. For those agencies with large real estate portfolios, this balance can be further exacerbated by a lack of understanding of how the space is used across buildings, cities, and states.
While many state and federal agencies have reopened their offices, they are facing the reality that this new world of work will continue to evolve in the months and years ahead. Government entities continue to navigate changing work patterns, shifting employee attitudes and expectations, an uncertain economic landscape, as well as attracting and retaining talent amid a tight labor market.
FM:Systems conducted primary research to better understand how government leaders in HR, finance, facilities and real estate are keeping up with delivering the right spaces and
experiences for the people who use them. Join us as we review our key findings from our research study on these driving market factors, trends we are watching in 2023 and how government agencies can respond to both.

Using Service Level Agreements to Align Organizational Expectation Levels- https://attendee.gotowebinar.com/recording/4852003405732835673

Many facilities departments are faced with limited funding, but inflated performance expectations by their organization. This presentation will provide strategies to align organizational expectation levels, budgetary funding for FM, along with vendor service levels and statements of work.

Sustainable Facility Management: The Role of Buildings In Meeting Global Sustainability Goals- https://attendee.gotowebinar.com/recording/6670759460351882753

In facilities management, sustainability plays an important role in managing buildings effectively and efficiently. We are also part of a local community and with the effects of climate change affecting all of our lives, we are also part of a global community. When considering sustainability goals, it is important to think on a global level while initiating change at the facility level. In 2015 the United Nations Development Program developed and adopted seventeen actions for global goals, or Sustainable Development Goals (SDGs). These goals are wide reaching and upon first glance may seem unrelated to facilities. However, how we run our facility, treat our employees, and impact our community all bring value to the occupants, the organization, and the community.

Easy Pickings: Save Time, Money and Gray Hair in Hiring the Right Vendors- https://attendee.gotowebinar.com/recording/6238808620024553473

Hiring industry partners is one of the most common things that FM’s do… but how often do they not meet expectations? Nothing will make you work harder and longer than hiring the “wrong person”. We will show you three powerful RFP tools that will make your next contractor selection a refreshing experience.

10 Tips for Making a Business Case- https://attendee.gotowebinar.com/recording/5774381500854682627

Too often, upper management is without the time to learn the language or learn about the business of Facility Management. It’s an invisible business with sometimes intangible risks. It’s behind the scenes, where things ‘just happen.’ It’s magic. But it takes funding to perform our magic. This webinar will explore ten key elements of communicating any Business Case made to management. (IFMA Core Competency: Leadership & Strategy)

Developing an Asset Management Plan- https://attendee.gotowebinar.com/recording/2026892930761143563